Shipping Policy

At ToyOrbit, we want to make sure your order reaches you safely, securely, and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Once your order has been dispatched, delivery usually takes:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

Please note that delivery times may occasionally be affected by weather, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your order.

Order Tracking

Once your order has been shipped, you may receive a tracking number through your provided contact details. You can use this information to track your package with the courier service.

Incorrect or Incomplete Address

Please make sure your shipping information is accurate and complete when placing your order. ToyOrbit will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team with your order number. We will do our best to assist you and coordinate with the courier.

Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible with photos of the package and product so we can review the issue and assist you.

Contact Us

For any questions regarding shipping or your order, please contact us through our official customer support channels.

Thank you for choosing ToyOrbit! 🎈

We appreciate your trust and look forward to bringing a little more fun to your doorstep.