FAQ (Frequently Asked Questions)
1. What is PlayinOrbit?
PlayinOrbit is an online toy store with a subscription service where kids can enjoy different toys throughout the year.
2. How does the membership work?
You pay SAR 450 per year and receive a toy basket. Every 3 months, you return it and get a new one.
3. How many toys are in one basket?
Each basket has around 20 toys.
4. What types of toys do you provide?
We offer toys in 6 categories:
- Army toys
- Doctor toys
- Educational toys
- Electrical toys
- Construction toys
- Islamic toys
5. What if a toy gets damaged?
Normal use is fine. But if a toy is badly damaged or missing, you may need to pay for it.
6. Do I need to return all toys?
Yes, all toys must be returned before receiving a new basket.
7. Can I cancel my membership?
Membership is yearly and usually non-refundable after it starts.
8. Can I partner with PlayinOrbit?
Yes! If you have products, you can work with us and we will handle selling and delivery.
9. How do I request an exchange?
You can contact us through the website or customer support to schedule your exchange.