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Return & Exchange Policy
Return & Exchange Policy
At PlayinOrbit, we want the process to be simple and fair for everyone.
Subscription Exchanges
- Members can exchange their toy basket every 3 months.
- Each time, the old basket must be returned before a new one is sent.
- Every basket contains around 20 toys.
Condition of Toys
- Toys should be returned in good and usable condition.
- Small scratches or normal use is okay.
- If toys are broken, heavily damaged, or missing, extra charges may apply.
How the Exchange Works
- Customer requests an exchange
- Packs the toys properly
- Ships them back to us
- After checking, we send a new basket
Important Notes
- If toys are not returned, the membership may be paused or canceled
- Repeated damage may lead to additional penalties